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Review your user manual and see if skill-enabling is necessary for the smart device to work. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. You push the physical button in your hand what should happen next? One of the devices became unresponsive in Alexa after an Android update and the other 5 devices worked fine. SEE PIC. Tip: You can also ask Alexa, check for updates to see if everything is as it should be. Uninstalling and reinstalling the app delete temporary data on the apps system. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. All that you need to do here is to remove all of the power from the unit and then power it up one more time. You must first open the Alexa application. But Alexa will never see that button. The problem is between my ears. With the problems Im having, Im thinking of throwing in the towel. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do. Powered by Discourse, best viewed with JavaScript enabled, Smartthings devices unresponsive in alexa app. You just cant hear it. Check to see if you are able to communicate with the device using Alexa. You can do that by setting a time limit when using certain gadgets. It can be frustrating, especially if it happens repeatedly. * http://www.apache.org/licenses/LICENSE-2.0 A wide range of smart devices can be linked with the SmartThings hub. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created. SO MY WIFE CAN RAISE OR LOWER VOLUME WITHOUT TALKING TO ALEXA WHILE ON THE PHONE. 49" Odyssey OLED G9 G95SC - Samsung Thanks so much for the lengthy, tailored and specific response. If so click update to download the latest version. Thats why most people save this solution to be used as a last resort. And with the DTH in place, the button last some functionality in ST. I DONT HAVE AN original DTH. Its like building your own brighter/dimmer code. It may sound silly, but youll never believe how many users dont know about this feature.