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No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. You can chat with us seven days a week. The BT Broadband forum is filled with useful information and questions asked by other customers. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. OpenReach could seriously take a leaf out of EE or Sky's book on customer service. This is usually within one hour of travelling time. Take a look at ourengineer charges for more information. Full details of the OpenReach access requirements can be found in this article about RAMS (https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-). You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. As one of the world's biggest communication companies, we connect millions of homes and businesses across the UK. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. The PIA is essentially an Openreach (UK) product that allows CPs access to the poles and ducts. Openreach is located at Kelvin House, 123 Judd Street LONDON, WC1H 9NP, United Kingdom. Necessary to provide basic functions of the website such as page navigation. BT Openreach Engineer - if you can't book a visit try an independent You'll get the help you need immediately, but if the problem persists or you need to talk directly to a representative, you can use the methods shown above.