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The User further acknowledge and agrees that, to ensure optimal allocation of its IT resources, Shadow uses a remote computer automatic shut down and/or standby mechanism. These Conditions, as well as the Confidentiality Policy and the Cookies Charter must be accepted to access the Services. WHY..is this happening? The User is solely liable for sharing his or her Data. In the event of loss or theft, or more generally, misuse of the login details by third parties, the User will inform Shadow US immediately, by sending a message to Shadow USs Support Department, via the User Account, stating his or her first name and last name and providing proof of identity, if required. Please help. I called Netflix, and the only charges that are on my Unless otherwise specified by Shadow US on the occasion of the subscription to the options concerned, if the User would like to change to an inferior subscription plan or cancel one or more options, the change and/or cancellation will take effect on the first day after the end of his or her current Subscription Period, even if the User stops using the options before the current Subscription Period has ended. The Shadow remote computer may be accessed worldwide, provided the User has access to a Third-Party Terminal connected to the Internet. Contacted the bank and canceled our card and will file a fraud report. Shadow US may offer subscriptions and/or paying options that give access to different configurations, or set up optimised allocation mechanisms for server computing resources depending on use by Users. In this case, the Service and the corresponding payments will continue until the last day of the then-current Subscription Period (for the sake of clarity, where the User has purchased a subscription with commitment, the termination will only be effective at the end of the committed period; e.g. X | CLOSE. every month, for the last six months at least, I've been getting a charge of How do I get my money refunded. The User acknowledges and agrees that Shadow US may remove User Data from the Services if the User is in violation of these Conditions or if we cancel, terminate or suspend the Services. Thank God, it was not a big sum. To the extent that the User were to take out a subscription to the Services again, even in the case where he or she were to take out the new subscription from the same User Account, he or she would not be able to benefit from the restoration of his or her data, and would have access to a blank machine. The User acknowledges that, once the period offered for the downloading of the data saved on the Main Disk of his or her remote computer, including his or her Data, has expired, the termination of the Service will lead to the irreversible loss of the entirety of the Users data saved on the Main Disk of his or her remote computer, including his or her Data. Helpful (0) To that effect, before filing a claim against Shadow US, the User agrees to try to resolve the dispute informally by sending a message to the Shadow US Support Department, via the User Account. The Parties will try to resolve the dispute informally. If a dispute is not resolved within fifteen days of submission, the User or Shadow US may bring a formal proceeding.