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We had to break in. You get to the front door, enter your passcode as usual but the lock doesnt unlock like it usually does. If you also use a mobile application to operate the lock, you should have received a similar alert through the application well before they are completely drained. Make sure you have the latest version of the Google Home app or Nest app to get the latest features and bug fixes. Step 3: Ensure you do not have multiple apps with access to Bluetooth open simultaneously or another active Bluetooth device connected (a Bluetooth speaker playing music, for example). If you suspect that someone has a passcode who shouldnt, you can always change or disable it using the Nest app. However, you can hold a 9-volt battery on the lock from outside your home to temporarily provide enough power to unlock your door. Do you still need help? Many online resources are available with step-by-step instructions on removing and reassembling your Yale lock without damaging it, so long as youre careful when taking apart these complex mechanisms. Just wanted to warn others about my horrific experience with Yale Assure Lock SL for HomeKit. We also share information about your use of our site with our social media, advertising and analytics partners. How To Install Yale Lock and Setup In Some Easy Steps? And if your gloves are thick or wet, you may not be able to use the keypad with your gloves on. You can also check if a red padlock symbol is displayed on your device when you open up its settings in-app; its battery needs to be recharged as soon as possible! Use the thumb turn to extend and retract the bolt several times. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again. She tries changing her Passcode in the app and it appears to accept the change, but the lock still won't open for her. Your Google Nest Yale Lock connects to the internet through a Google Nest Connect or Google Nest Guard in your home. You can also try locking and unlocking the door with the keypad to see if it works.