Regards, I want to speak with the individual who creates and has responsibility for initiating or changing these billing processes not some individual who does the general billing. While this may be enough information for some people, it can be lacking if youre looking for a therapist with a specific racial identity, religious background, or another marginalized identity. DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. 172 complaints closed in the last 12 months. DoNotPay can cancel more than just Thriveworks or counseling memberships. Brightside Health has membership plans that honor the complexities of anxiety and depression by combining therapy and medication options. Ninety percent of users rated them as being good, very good, or excellent overall. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. Thriveworks also collects your credit card information at signup, but your therapist will also have to collect your card information at the end of the session in order to receive payment. Thriveworks has been deceiving in their billing procedures. Thriveworks also offers family therapy in Birmingham. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Contact Us to Schedule Your Counseling or Therapy Appointment Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST. There are two ways to do this. We want them to remove us from their contact list, delete our account from their system, and cease and desist with any further contact. To cancel your Thriveworks membership, you have a couple of options. I will seek legal counsel as well for all the lost time and effort to get this corrected and for poor service and counseling overall. Regards, Client Portal for Thriveworks | TherapyPortal Telepsychiatry is generally appropriate just like teletherapy as long as the provider has training in providing care via that type of platform, she adds. In this sense, Thriveworks feels more like a directory of therapists rather than an online therapy company such as Talkspace and BetterHelp, which help match you. Simply texting a therapist (especially with asynchronous responses) does not create a safe space for the user to establish a rapport with the therapist, says Owens, our expert. Thriveworks has been harassing us via phone, text, and email for 9 months about a billing error that occurred on their end. We can also help you with: Whatever your issue or concern, DoNotPay is here to help! At Thriveworks, you can choose to either work with a therapist virtually or, meet them in person at one of the 380+ locations run by the company. Thriveworks did not transfer the accounts correctly and requested payment for all previous appointments, already paid under my insurance plan. Thriveworks does not have a sliding scale or other discounts available. Asked them why they needed a credit card and if they were planning on charging me. After multiple exchanges we paid the actual amount that was owed and AGAIN asked them to fix the remaining balance on their side.
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